Army Aesd Phone Number - A team from the Contracting Command - Rock Island's Strategic Information Technology and Cyber Technology Directorate recently awarded a 10-year contract to support the Enterprise Service Managed Platform (AESMP) program. This application provides the platform and operations for Enterprise Service Desk (AESD) and IT management. On September 26 a one-time Indefinite Delivery Indefinite Quantity (IDIQ) contract was awarded through a best-price competitive bidding process. A 10-year contract with a base year with nine one-year ordering periods could include order awards of up to $757 million. USD IDIQ contract limit.
Shelly Robker, the contracting officer who worked on the effort, said AESMP is the next AESD competition to have a huge impact on IT functionality.
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"Developing the AESMP program requirements has had its successes and challenges," Robacker said. “Developing a suitable invitation strategy was quite challenging, so the team sent a suitable strategy to the industry in 2021. in September, and the award was presented in 2022. In September.
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Robacker also said the difference between AESD and AESMP is that AESMP has been expanded to allow other organizations to use the system.
"There is now a platform for using other Information Technology Infrastructure Library (ITIL) services, which have a broader set of requirements than AESD," Robacker said. "The ITIL Web Services Definition is a set of best practices for delivering IT services. It standardizes the selection, planning, delivery and support of IT services to increase efficiency and maintain predictable service levels.
Another challenge facing the AESMP team, according to Robker, is finding a contracting approach that allows flexibility to implement requirements in phases planned with multiple teams, while still allowing for customization of specific requirements to the needs of the teams.
An example given by Robacker was that some teams may need help desk support, others only need access to the system platform and will not use the support of a call center contractor, while others may use full capabilities to include asset management or software management, so contracts are required. is
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Robacker explained that AESMP will integrate global help desk and IT equipment management systems.
"Using a software-as-a-service (SaaS) platform, AESMP has the ability to deliver exciting new enterprise-class applications by connecting hardware resources, software licensing management, service support and security operations to people and services," Robker said.
Jocelyn Gray, program contracting specialist, added that AESPM should act as a cyber sensor to identify threats through service desk analytics, allowing IT to have a single point of contact to identify where cyber threats originate. happening in real time.
Gray said it was a successful joint venture between the Office of Cyber Management (ARCYBER), the Program Executive Office Enterprise Information Systems (PEO-EIS) and the US Network Enterprise Technology Team (NETCOM).
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Robacker believes they led discussions and developed collaborative solutions across multiple agencies that led to a successful strategy approved at the department level.
"It was a multi-agency effort to get to where we are now, although it took some time to develop the right strategy," Robker said.
Now that the contract has been awarded, Robker said the intended impact of the award is to move toward a standardized IT governance framework that streamlines service desk processes, resolves issues at the lowest level, and provides better visibility into threats, assets and issues. through a platform.
"The AESMP program will allow IT managers to better see issues and better plan for asset lifecycle changes," said Robacker. "I believe that using this IT management platform will save a lot of money.
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